Returns

Returns for refund must be received back into the warehouse within 3-7 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product, and the reason why you are returning the goods.

How do customers communicate that they want to return the goods?

The customers communicate with us on returns through an email to razaaiwala@gmail.com 

What if there’s a delay in the post, and the goods reach you after 30 days?

We issue a no-quibble refund/replacement for products that are received back in our warehouse within 3 days. In case of shipments reach us after 3 days due to unavoidable reasons like postal delays, we address the issue on a case-by-case basis.

Do you refund customers for the postage expense of returning the goods?

No. We do not refund users for postage expenses incurred for returning goods.

What is your replacement guarantee?

We offer a 100% no-quibble money-back guarantee. If you are not satisfied with any of the products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).

Returns for refund must be received back into the warehouse within 3 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product, and the reason why you are returning the goods.

When are returns not possible?

Returns are not possible in the following cases:

• Used products
• Return request is made outside the specified time frame.
• Products with tampered or missing serial numbers, including price tags and labels

When are refunds provided?

Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

I have requested a replacement. When will I receive it?

A replacement is sent to the customer when the product that needs to be replaced is returned from the customer, and courier details are shared with us. The replacement of parcels will reach the customers within 5-7 working days from the date of shipment.

Exchange

An exchange of unused products needs to be communicated within 3 days and reach our warehouse within 3 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share courier details of the products to be exchanged with us. The replacement of parcels will reach the customer within 5-7 working days from the date of shipment.

Refund Policy

Thank you for shopping at Razaaiwala!

We offer a refund and/or exchange within the first 5-7 days of your purchase, if 5-7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular-priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.