How long will it take to receive my order?
We try our best to process the order as early as possible. We usually require 5-6 working days to dispatch your order.After dispatching the order, our delivery partners usually take 3-7 working days to deliver the package, considering the shipping address provided by you.
Do you offer expedited shipping?
No. We are unable to provide Expedited shipping at the moment.
How is my order shipped?
All Razaaiwala orders are shipped door to door, Via our delivery partners within India from our warehouse in Jodhpur, India to your provided shipping address.
Will everything ship together?
Yes, everything will be shipped together as we do not process back orders. Whatever is in stock will be shipped.
Can I Ship Different Items In My Order To Different Shipping Addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Why was my package undelivered?
Here are some reasons why your package may be determined undeliverable:
Incorrect Address: Razaaiwala does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over $400 DHL generally requires a signature. For orders less than $400 it is the discretion of the DHL driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company’s customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.